The Wages Room

The Wages Room

- 020 7101 4514

Privacy Policy


This document sets out how we handle your data. At The Wages Room, we are committed to protecting your privacy. Please read on for more details on our Privacy Policy. All of our services are covered under this policy. Our Privacy Policy applies to all products, applications and services offered by The Wages Room.

Please note that this policy does not apply to any company or person outside The Wages Room.


You may submit your information to us for a number of reasons:

  • When you become a payroll Client this may include your name, business name, address, email, telephone number, business registered number, IP address and payment details.
  • When you contact us with a support query: this will primarily include your name and contact details.
  • When you sign-up to our mailing list, submit an online query, download our software or complete any surveys, provide testimonials or enter into any competitions. Details gathered may include your name, business name, address, email and telephone number.
  • When you apply for a job posting: this may include your curriculum vitae, details of qualifications and experience or any other application forms completed. 

We will not process special categories of personal data such as race, ethnicity, religious or political opinion.

Should you give us personal data about someone else, you are responsible for ensuring that you comply with all data protection laws. In advance of submitting any information to us you should have notified them that data is shared and clarified how we collect, use and retain their personal information.


We undertake to design our systems and products in such a way as to minimise the use of personal data. Where data is required, the purpose for which you are invited to give us information is clear. We will not use your information for purposes that are not clear when you provide your details. Should we intend to use your data for any other purpose, we will not do so without first notifying you in writing.

We use your information to:

  • process your payment,
  • meet the requirements of the contract,
  • provide information and services that you have requested,
  • provide software support to you and mange our relationship with you,
  • monitor, measure, improve and protect our products and services,
  • manage software usage and ensure compliance with the terms of our contract,
  • comply with regulatory requirements,
  • request your participation in any customer research, for example when we research possible new products / features or feedback on existing products or services. Where testimonials or feedback have been provided, this information may be used in marketing material in an anonymous format, only with specific agreement from you will your details be associated with any comments,
  • assist in our sales cycle and the onboarding of new customers,
  • market new products, features or services only where you have specifically opted-in to receive marketing emails.

We do not employ automated decision making methods in relation to any of your personal data stored.

Users' information will be held and used for as long as permitted for legal, regulatory, fraud prevention and legitimate business purposes. 

Where you have requested a software demo, made an online enquiry or attended a webinar your details will generally be stored by us for 24 months, but no more than 36 months. This is to accommodate the normal sales-cycle of our customers, to allow us monitor webinar demands and interest levels in products and services.

Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

To ensure continuity and transparency in our recruitment campaigns, all applicant details will be kept for no longer than 14 months after the end of the recruitment process.

If you withdraw your consent or opt not to provide requested personal information for the purposes set out in our Privacy Policy, we may not be able to provide you with access to the requested product or service.


We will send users email notifications regarding purchase of our services (such as invoices and renewal notifications).

Only if you have specifically requested will we contact you with additional information such as free webinars, special offers and newsletters from our company. We may wish to contact you for this purpose by telephone, post, SMS or email. You have the ability to unsubscribe from opted-in communications at any time. 


In the following circumstances, we may send your personally identifiable information to others.

  • We have obtained your express consent to share the information.
  • We need to share your information to provide the service or product you have requested, paid or unpaid.
  • We need to send the information to others who work on behalf of The Wages Room to provide a service or product to you.
  • We find that your actions violate the terms of our Terms of Service or any of our usage guidelines.
  • Our company is subject to a take-over or merger in which case the information will be disclosed to the new owners on the understanding that they will protect the information and only use the information in substantially the same way as previously.
  • We must respond to court orders and any other legitimate request by authorities with which we must comply.
  • We undertake not to sell, trade, or rent any personally identifiable information to others.

Internally, we limit access to personal information about you to those The Wages Room. employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their job.


In providing you with the product or service you request, we may occasionally use third party companies to manage collation, processing and storage of your personal information on our behalf. These companies are carefully selected and screened to ensure maximum protection of your security and privacy and are permitted to use the information only in accordance with our instructions.

These third party providers are not permitted to further transfer your personal data nor are they permitted to use your personal data for their own business purposes.


Where possible, we only process your information within the European Economic Area (EEA). However, some of the service providers referred to above may be based outside of the EEA.

We take steps to ensure that where your information is transferred outside of the EEA to our service providers and hosting providers, appropriate measures and controls are in place to protect that information in accordance with applicable data protection laws and regulations.


We measure visitors to our website using Google Analytics. This records what pages you view on our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous. We don’t know who you are – just that somebody visited our site.

The information we collect from analytics helps us understand what parts of our website are doing well, how people arrive at our site, and so on. Like most websites, we use this information to make our website better.

You can learn more about Google Analytics or opt out if you wish.


Cookies are small text files that are placed on your computer by websites you visit. Cookies help make this website work and provide information to us about how users interact with our site. We use this information to improve our website.

By using our website, you agree that we can place these types of cookies on your device.

Full details of the cookies we use and what they do can be found in our Cookie Policy.


We use a variety of providers to process payments. These companies will have access to your personal and payment information. The third parties we use are Gocardless Ltd and Wisbech Payroll

We share information with these companies only to the extent necessary for the purposes of processing payments you make via our website. The Wages Room. has carried out due diligence on the privacy policies of both Gocardless Ltd and Wisbech Payroll, to the best of our knowledge they are fully compliant with Data Protection legislation. 

The Wages Room. is fully PCI compliant.


The Wages Room. does not have access to your data files, except where they have been submitted for support reasons. We have no control over the authority, the quality or safety of the data input. You, and you alone are responsible for the accuracy and completeness of your records.

Whilst we have security measures in place to protect your data, it remains your responsibility to keep your sign in details secret, to sign off from the The Wages Room product when you are not using it and to ensure there is no unauthorised access to your computer.

Where applicable, you are responsible for keeping your password and user details confidential. Nobody at The Wages Room. will every ask your for your password, please do not trust anybody asking for it.


Your employee’s payslips/P60s will be sent through our secure server or using a secure server. Every effort has been taken to maintain the highest possible levels of security. 



We take the security of your data very seriously. The Wages Room. take technical and organisational measures to prevent the loss, misuse or alteration of your personal information. These precautions include:

  • Hardware stored in secured data centres behind firewalls
  • All access to information restricted by password and/or secure key
  • Restrictions to what information can be accessed via any location

Whilst we undertake to maintain the highest possible levels of security practicable to protect data it should be realised that no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure, and there is always some risk of unauthorised access. The Wages Room. cannot be held liable for any breach of security. Any information submitted to us is done so at your own risk.



The Wages Room. reserves the right to change the content of this Privacy Policy at any time without prior notice. If we decide to change our Privacy Policy, we undertake to post any changes on our website so you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Therefore, we recommend that you check the Privacy Policy regularly.



You may contact us if you have any questions about this policy, if you would like to see a copy of the information that we hold on you, if you would like that information to be corrected or even request for it to be deleted.

If you wish to raise a complaint on how we have handled your personal data, please contact us and we will investigate the matter.

Please email us at

If you are not satisfied with our response or believe our processing of your personal data is not in accordance with the law you can complain to the Information Commissioner's Office. 

If you withdraw your consent or opt not to provided requested personal information for the purposes set out in our Privacy Policy, we may not be able to provide you with access to the requested product or service.